Booking Status

  • What does each booking status mean?

    You can find your booking status on My Booking page. Below are all the booking status details.

    • Student wants to move in!
      • Meaning: The student has sent you a booking request. The student is interested in booking your homestay
      • What's next?
        Click the student name and check student’s profile. If you are interested in this student, click INVITE button if you are interested in hosting the student. Chat with the student at My Message page and introduce yourself, or click REJECT button if you are unable to host the student
    • Waiting for student to pay
      • Meaning: The student will have options to book your room directly, or book a Homestay Tour and meet you if the student is in town. You do not have to hold the room for the student at this point yet
      • What’s next?
        Keep in touch with the student and learn about his/her booking plan
    • Payment is made
      • Meaning: The student has decided to book your home and made the payment on Homadorma
      • What's next?
        Confirm the booking as soon as possible
    • Booking confirmed
      • Meaning: You have confirmed the booking. The booking is completed at this stage
      • What's next?
        Review the contract and make sure the booking information is all correct. If you see any incorrect information, please let our host support know immediately. Please make sure the room is ready for student to stay. Feel free to contact the student for arrival information (flight number, arrival time, luggages etc.)
    • Student did not book
      • Meaning: The student hasn’t had any activity recently. He/she might be in contact with other hosts
      • Host action requirements: No requirement. You can delete this student by clicking the X button
      • What's next?
        You can delete this student by clicking the X button if you are no longer waiting for the student to book
    • You did not respond in time
      • Meaning: When a student sends you a booking request, you have 5 days to invite or reject the student
      • Host action requirements: If you are still interested in the student, you can click Reconnect to invite the student. If you are not interested anymore, you can also delete this student by clicking the X button
      • What’s next?
        If you are still interested in the student and would like to invite the student to move-in, you can click RECONNECT button to invite the student. If you are not interested in this student, you can delete this student by clicking the X button
    • Student visit requested
      • Meaning: A student would like to meet you. The student has paid for the Homestay Tour
      • What’s next?
        Schedule a meet up time with the visitor and show him/her your home. Learn more about each other. Talk about your homestay experience, house rules etc. The visitor will submit a rating about the visiting experience afterwards. Encourage the student to book your room on Homadorma
    • Student has decided not to continue
      • Meaning: The student has deleted you from his/her booking status
      • What's next?
        You can go to Find Students page to look for new students
    Learn about the booking procedure
  • What do I do after I receive a move-in request?

    • Check the student's profile

      Click student ID number to check the student's profile, and make sure this is a good match for you.
    • Chat with the student

      You can click the Chat button to communicate with the student in case you have any questions. A chatting conversation doesn’t count as a response to a request.
    • Invite or Reject the request

      Once you decided, invite or reject the request
      If you invite, please double check the move-in date and the level of the student room. Most importantly, make sure your Homestay Profile is up to date. After inviting, your profile will be uneditable temporarily
      If you reject, you may want to update your calendar to avoid receiving other requests for the same dates
  • What do I do after I receive a booking confirmation request?

    • Confirm the booking

      Once a student makes the booking payment, you need to confirm for acceptance of the student at your earliest convenience
    • Reserve the room

      After the confirmation, your student room has been reserved
    • HOST/RENTER AGREEMENT

      A formal contract is signed electronically when a booking is confirmed. You may find the sample contract here: HOST/RENTER AGREEMENT (Sample)

Other questions

Can't find your answer? Get in touch with our team-we are here to help.

Contact Us