Common Booking Questions

  • How can I book a homestay with no meal plan?

    At Homadorma, many hosts are willing to offer students meal plans.. We understand that some students may have their own preference of food and meal time. So when booking, you may choose whether you need a meal plan or not.

    Here’s how to book a homestay with no meal plan:

    1. Go to any homestay’s profile page;
    2. Click REQUEST TO BOOK
    3. At Select Meal Plan part, select No Meal
    4. Complete other required fields
    5. Click SEND
  • What is the Homadorma termination & refund policy?

    Please find our termination & refund policy at Termination & Refund.

  • Can I book on behalf of a friend or family member?

    Transparency and trust are vital to the Homadorma experience. People rely on information in Homadorma profiles, verifications when deciding whether to host or stay with someone.

    We require Homadorma homestay booked for personal stay to be booked by the person who's going to stay at the homestay.

    Instead of making a booking for someone else, consider referring them to Homadorma.

    For minor students’ booking. Parents or legal custodian will be asked to sign on behalf of the students.

  • Can hosts ask students to sign a contract offline?

    No. Offline or cash booking are a violation of our Terms & Conditions, and can result in removal from Homadorma. We prohibit off-site booking payments because paying outside of Homadorma makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.

  • I'm a student, can my parents or friends stay with me at a host's place?

    You will need to ask your host if they are happy for you to have family or friends to stay in their home. If your host accepts

  • How does it work when Homadorma asks for an ID?

    At Homadorma, we’re always working on making our community as secure as possible for everyone. That’s why, before booking or visiting a homestay, all students must provide a valid ID.

    Types of ID
    Valid ID includes one of the followings:

    • Passport
    • Canadian Citizenship Card with photo
    • Canadian Permanent Resident card with signature
    • Study Permit
    • Work Permit
    • Temporary resident / visitor visa
    • Driver’s licence

    If you add a driver’s license, you’ll be asked for two photos: one of the front and one of the back.

    If you add a passport, make sure the photo includes the numbers located at the bottom of the page with your picture.

    What gets shared with your host
    If you’re asked for a valid ID, the following may be shared with your host:

    • The first name on your ID
    • Whether your ID has been successfully reviewed

    The following will never be shared with your host or anyone else who uses Homadorma:

    • The photo of your ID

Other questions

Can't find your answer? Get in touch with our team-we are here to help.

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