Common Booking Questions

  • How can I book a homestay with no meal plan?

    At Homadorma, many hosts are willing to offer students meal plans.. We understand that some students may have their own preference of food and meal time. So when booking, you may choose whether you need a meal plan or not.

    Here’s how to book a homestay with no meal plan:

    1. Go to any homestay’s profile page;
    2. Click REQUEST TO BOOK
    3. At Select Meal Plan part, select No Meal
    4. Complete other required fields
    5. Click SEND
  • Can I cancel my confirmed booking before move-in?

    The homestay contract is in effect once the booking payment is made, and the booking is confirmed by the host. The contract termination is subject to 4. Trial week and 10. Termination of the contract. You may find the termination terms from sample contract.

  • What is the Homadorma student refund policy?

    Homestay fee paid to Hosts
    Homadorma maintains a standard homestay contract for the Host and the Renter. The terms of the contract could be accessed at sample contract. Please check Sample Contract for more information.

    Homadorma service fees
    Homadorma service fees include:

    • Homestay Placement
    • Homadorma Management
    • Airport Pickup
    • Landing Service Package
    • Credit Card processing

    The Homadorma service fees are only refundable upon the receipt of the copy of the letter of rejection from Citizenship and Immigration Canada delivered by the Renter to Homadorma, under the circumstances that the Renter received the visa rejection from Citizenship and Immigration Canada.

  • What is the Homadorma termination policy?

    Within trial week termination
    If it’s within 7 days trial week termination, check our Trial Week Termination Policy.

    After trial week termination
    After trial week termination, student must provide the Host with a written termination notice including a check-out date. The homestay payment will continually be made for 30 days following the termination notice date, or up to the check-out date if the number of days from termination notice date to check-out date is more than 30 days.

    You can see a complete policy in our sample contract.

  • Can I book on behalf of a friend or family member?

    Transparency and trust are vital to the Homadorma experience. People rely on information in Homadorma profiles, verifications when deciding whether to host or stay with someone.

    We require Homadorma homestay booked for personal stay to be booked by the person who's going to stay at the homestay.

    Instead of making a booking for someone else, consider referring them to Homadorma.

    For minor students’ booking. Parents or legal custodian will be asked to sign on behalf of the students.

  • Can hosts ask students to sign a contract offline?

    No. Offline or cash booking are a violation of our Terms & Conditions, and can result in removal from Homadorma. We prohibit off-site booking payments because paying outside of Homadorma makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.

  • I'm a student, can my parents or friends stay with me at a host's place?

    You will need to ask your host if they are happy for you to have family or friends to stay in their home. If your host accepts

  • How does it work when Homadorma asks for an ID?

    At Homadorma, we’re always working on making our community as secure as possible for everyone. That’s why, before booking or visiting a homestay, all students must provide a valid ID.

    Types of ID
    Valid ID includes one of the followings:

    • Passport
    • Canadian Citizenship Card with photo
    • Canadian Permanent Resident card with signature
    • Study Permit
    • Work Permit
    • Temporary resident / visitor visa
    • Driver’s licence

    If you add a driver’s license, you’ll be asked for two photos: one of the front and one of the back.

    If you add a passport, make sure the photo includes the numbers located at the bottom of the page with your picture.

    What gets shared with your host
    If you’re asked for a valid ID, the following may be shared with your host:

    • The first name on your ID
    • Whether your ID has been successfully reviewed

    The following will never be shared with your host or anyone else who uses Homadorma:

    • The photo of your ID

Other questions