Common Booking Questions

  • I'm a host, can I change the price of a confirmed booking?

    No. The price is confirmed by both parties at the time of booking. Homadorma does not allow price changes after the booking is confirmed.

  • I'm a host, can I change the Move-in Date of a confirmed booking?

    It’s possible to do so if both you and the student agrees to change the Move-in Date. Please contact Homadorma to make it happen.

  • I'm a host. I confirmed a student's booking of one of my rooms. What if I have to terminate the booking before the student moves in?

    While it is possible to terminate the booking according to the contract before the student moves in, we certainly do not appreciate this kind of action, because termination before moving in disrupt students' plans and impact confidence in Homadorma. The following penalties will be applied for booking termination initiated by hosts before moving in.

    Termination fee

    The following fee will be deducted from your first payout after a termination before moving in. The amount deducted will depend on how soon before moving in you terminated it.

    • More than 30 days before moving in, we’ll deduct $100 from your next payout
    • Less than 30 days, but more than 7 days before moving in, we’ll deduct $200 from your next payout
    • Less than 7 days before moving in, we'll deduct $500 from your next payout

    Automated review
    If you terminate before moving in, an automated review will be posted to your listing's profile indicating that you terminated one of your bookings before moving in. These reviews can't be removed

    Account suspension and deactivation
    If you terminate 1 booking before moving in within a year, we may suspend your account for 90 days.
    If you terminate 2 or more bookings before moving in within a year, we may deactivate your listing permanently.

    Unless there are extenuating circumstances, there will be no exceptions to our updated Termination and Refund policy.

  • What if I need to terminate booking because of an emergency or unavoidable circumstance?

    If a host or student needs to terminate a booking, it’s their responsibility to terminate as soon as possible. At times, certain circumstances outside of a host's control can impact their ability to meet the terms of a booking.

    In rare instances, if Homadorma determines that a host’s reason for termination falls within Homadorma’s Extenuating Circumstances Policy, Homadorma may override the termination policy in the contract and make refund decisions. If Homadorma determines that a host’s reason for termination falls within Homadorma’s Extenuating Circumstances policy, Homadorma may waive the host termination penalties.

  • What might be covered under the Extenuating Circumstances Policy?

    Valid circumstances include:

    • Unexpected death or serious illness of a host, student or immediate family member (spouse/partner, child, parent, legal guardian, grandparent, or sibling)
    • Serious injury that directly restricts a student’s ability to travel or a host’s ability to host
    • Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
    • Serious injury that directly restricts a student’s ability to travel or a host’s ability to host
    • Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
    • Endemic disease declared by a credible national or international authority (such as the US Centre for Disease Control or the World Health Organization)
    • Severe property damage or unforeseen maintenance issues that directly impact the ability to host safely
    • Government-mandated obligations issued after the time of booking (ex: jury duty, court appearances, military or government assignments)

    If you need to make a claim
    Claims can only be considered after a booking has been cancelled. Once you've informed your student and cancelled a booking, if you feel that your reason for cancellation is covered by Homadorma’s Extenuating Circumstances Policy, contact Homadorma for consideration. We generally require claims to be submitted no later than 14 days from the original check-in date and we may require valid supporting documentation.

  • Is the student covered by medical insurance?

    Most public schools in Canada require international students to purchase medical insurance while studying in Canada. Some offer medical insurance as part of the tuition package, while others form it as a stand-alone policy to purchase. The medical insurance in general covers the full school year, including vacation time.

    Some private schools may not require students to purchase medical insurance. Homadorma partners with leading insurance providers in Canada to offer such products to international students. Please ask the student to contact us, if you have concern about their medical insurance.

  • What if the student caused damage during their stay? Are they covered by renter's insurance?

    Unlike medical insurance, renter's insurance is not required by the government or the school for students to study in Canada. Students are expected to pay out of their own pocket for any property damages beyond normal wear and tear. While we try our best to find perfect student-host matches, it is out of our control to enforce any such compensation to hosts should property damage occur, since we are not the law enforcement department.

    To minimize property repairing cost and legal cost, we recommend our hosts consider the following 2 options:

    • Contact your home insurance provider and ask about renter's coverage. Many insurance providers are able to offer you such coverage as an add-on policy on your existing home insurance policy. There will likely be additional charges on top of your current monthly home insurance premium.
    • Try not to place valuable belongings in the rental area that may be damaged by the students by accident. Try to replace delicate furnitures with durable but inexpensive ones. It is better to reduce the property value that could be at stake before anything happens.

Other questions

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