Common Booking Questions

  • I'm a host, can I change the price of a confirmed booking?

    No. The price is confirmed by both parties at the time of booking. Homadorma does not allow price changes after the booking is confirmed.

  • I'm a host, can I change the Move-in Date of a confirmed booking?

    It’s possible to do so if both you and the student agree to change the Move-in Date. Please contact Homadorma to make it happen.

  • I'm a host. I confirmed a student's booking of one of my room. What if I have to cancel the booking?

    While it is possible to cancel the booking according to the contract, we certainly do not appreciate this kind of action, because cancellations disrupt students' plans and impact confidence in Homadorma. The following penalties will be applied for booking cancellations by hosts.

    Cancellation fee

    The following fee will be deducted from your first payout after a cancellation. The amount deducted will depend how soon before check-in you cancelled it.

    • More than 30 days before check-in, we’ll deduct $100 from your next payout
    • Less than 30 days, but more than 7 days before check-in, we’ll deduct $200 from your next payout
    • Less than 7 days before check-in, we'll deduct $500 from your next payout

    Automated review
    If you cancel before the day of check-in, an automated review will be posted to your listing's profile indicating that you cancelled one of your bookings. These reviews can't be removed

    Student review
    If you cancel on the day of check-in or later, students can leave a public review on your listing’s profile.

    Account suspension and deactivation
    If you cancel 1 booking within a year, we may suspend your account for 90 days.
    If you cancel 2 or more bookings within a year, we may deactivate your listing permanently.

    Unless there are extenuating circumstances, there will be no exceptions to our updated cancellation policy.

  • What if I need to cancel because of an emergency or unavoidable circumstance?

    If a host or student needs to cancel a booking, it’s their responsibility to cancel as soon as possible. At times, certain circumstances outside of a host's control can impact their ability to meet the terms of a booking.

    In rare instances, if Homadorma determines that a host’s reason for cancellation falls within Homadorma’s Extenuating Circumstances Policy, Homadorma may override the cancellation policy in the contract and make refund decisions. If Homadorma determines that a host’s reason for cancellation falls within Homadorma’s Extenuating Circumstances policy, Homadorma may waive the host cancellation penalties.

  • What might be covered under the Extenuating Circumstances Policy?

    Valid circumstances include:

    • Unexpected death or serious illness of a host, student or immediate family member (spouse/partner, child, parent, legal guardian, grandparent, or sibling)
    • Serious injury that directly restricts a student’s ability to travel or a host’s ability to host
    • Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
    • Serious injury that directly restricts a student’s ability to travel or a host’s ability to host
    • Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
    • Endemic disease declared by a credible national or international authority (such as the US Centre for Disease Control or the World Health Organization)
    • Severe property damage or unforeseen maintenance issues that directly impact the ability to host safely
    • Government-mandated obligations issued after the time of booking (ex: jury duty, court appearances, military or government assignments)

    If you need to make a claim
    Claims can only be considered after a booking has been cancelled. Once you've informed your student and cancelled a booking, if you feel that your reason for cancellation is covered by Homadorma’s Extenuating Circumstances Policy, contact Homadorma for consideration. We generally require claims to be submitted no later than 14 days from the original check-in date and we may require valid supporting documentation.

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