Termination and Refund


Homestay Booking

Homestay booking related payments include Homestay placement, Homadorma management, Security deposit, Payment processing, Airport pickup and Settlement package


Termination before moving in

Student initiated: In the case the student needs to terminate this agreement unilaterally before moving in, the student must provide the host with a written termination notice. If less than 30-day termination notice is given, the security deposit paid in advance will be used to cover the homestay fee from the move-in date till 30 days after the termination notice date. The rest of the security deposit will be refunded to the student. If 30-day or more termination notice is given, the security deposit paid in advance will be fully refunded to the student. Airport pickup is full refundable. Settlement package is fully refundable.

Host initiated: In the case the host needs to terminate this agreement unilaterally before moving in, the security deposit paid by student in advance should be fully refunded to the student. Host should be aware of the possible penalties applied. Please refer to I'm a host. I confirmed a student's booking of one of my room. What if I have to cancel the booking? Homestay placement fee and homadorma management fee paid could be turned into store credit which is redeemable on homadorma services upon the request of the student. Airport pickup is full refundable. Settlement package is fully refundable.

Visa rejection: The agreement will be terminated immediately, upon the receipt of the copy of the letter of rejection from Citizenship and Immigration Canada delivered by the student to the host before the check-in date, under the circumstances that the student received the visa rejection from Citizenship and Immigration Canada. The security deposit, homestay placement, homadorma management, airport pickup and settlement package fee paid by student in advance should be fully refunded to the student.

There is no refund or store credit in circumstances other than those listed above.


Trial week termination

Student initiated: Student may terminate the homestay contract in trial week by providing the host with a written termination notice including a check-out date, which must be within 7 days of the date of notice. Homestay fee is prorated based on the number of nights the student spends in the host’s homestay. Homestay placement fee paid could be turned into store credit which is redeemable on homadorma services upon the request of the student.

Host initiated: Host may terminate the homestay contract in trial week by providing the student with a written termination notice including a check-out date, which must be more than 7 days from the date of notice. Homestay fee is prorated based on the number of nights the student spends in the host’s homestay. Homestay placement fee paid could be turned into store credit which is redeemable on homadorma services upon the request of the student.

There is no refund or store credit in circumstances other than those listed above.


Regular termination

Student initiated: In case the student needs to terminate this agreement unilaterally, the student must provide the host with a written termination notice including a check-out date. The homestay fee will continue be made for 30 days following the termination notice date, or up to the check-out date if the number of days from termination notice date to check-out date is more than 30 days.

Host initiated: In case the host needs to terminate this agreement unilaterally, the host must provide the student with a written termination notice. The student is required to check out with 30 days of the termination notice date. The host is required to refund for every night after the check-out date the student does not spend in the homestay.

If both the host and the student would like to terminate the homestay agreement on the same date, the payment should be adjusted according to the check-out date.

There is no refund or store credit in circumstances other than those listed above.


Breach termination

If either the host or the student breaches any term of this agreement, the party who did not commit a breach may terminate this agreement by giving a 14-day written notice of termination.

After receiving the notice, the party in breach shall act promptly on the correction and rectify the breach in 14 days.

If the party in breach does not rectify the breach within 14 days, the agreement will be terminated on the expiry date of the notice.(“Termination Date”)


Force Majeure

Any event or circumstance beyond control shall be regarded as Force Majeure but not restricted to fire, wind, flood, earthquake, explosion, rebellion, epidemic, quarantine and segregation. In case either party that encounters Force Majeure fails to fulfill the obligation under the contract, the other party should extend the performance time by period equal to the time that Force Majeure will last.

If the Force Majeure last over 3 months, the two parties of the contract should settle the case of continuing the contract by friendly negotiation as soon as possible.


Type of termination Homestay placement Homadorma management Security deposit Payment processing Airport pickup Settlement package
Before moving in
30-day notice given
Student initiated
No refund No refund Full refund No refund Full refund Full refund
Before moving in
Less than 30-day notice given
Student initiated
No refund No refund Prorated No refund Full refund Full refund
Before moving in
Host initiated
Store credit Store credit Full refund No refund Full refund Full refund
Visa rejection Full refund Full refund Full refund No refund Full refund Full refund
In trial week
Student initiated
Store credit No refund Prorated No refund No refund No refund
In trial week
Host initiated
Store credit No refund Prorated No refund No refund No refund
Regular
Student initiated
No refund No refund Prorated No refund No refund No refund
Regular
Host initiated
No refund No refund Prorated No refund No refund No refund

Note: the summary table above is for a general understanding of homestay booking related payment refund scenarios only. Please check the details in termination and refund policy.


Homestay tour

Student will get $400 full refund of the homestay tour fee when the student completes tour experience surveys, and book any homestay on homadorma.com within 90 days of the homestay tour fee payment.

There is no refund in circumstances other than those listed above.


Custodianship services

If the student who purchases basic custodianship service gets rejected by Immigration Canada, we will issue the basic custodianship fee refund of $1200 upon the receipt of the copy of the letter of rejection from Citizenship and Immigration Canada delivered by the student to Homadorma, under the circumstances that the student received the visa rejection from Citizenship and Immigration Canada.

If the student who purchases comprehensive custodianship service gets rejected by Immigration Canada, we will issue the comprehensive custodianship fee refund of $2800 upon the receipt of the copy of the letter of rejection from Citizenship and Immigration Canada delivered by the student to Homadorma, under the circumstances that the student received the visa rejection from Citizenship and Immigration Canada.

In case of the student turned 17 applying for a custodian for the first time, we will issue the custodianship fee refund once the student turned 18:

Length of custody Basic Custodianship
Fee Refund
Comprehensive Custodianship
Fee Refund
0-3 month(s) CAD 690 CAD 1500
3-6 months CAD 460 CAD 1500
6-9 months CAD 230 CAD 500
9 months or above No refund No refund

There is no refund in circumstances other than those listed in the refund policy.


Other student services

Other student services include:

Other service fees are non-refundable.

Premium staff interview

Refundable when a desirable interview schedule cannot be set with the host.

There is no refund in circumstances other than those listed in the refund policy.

Smart listing plan

There is no refund in any circumstance.