Paying For Your Booking

  • What is Homestay Placement Fee?

    To help operate Homadorma homestay platform, we charge a $350 homestay placement fee to students when booking is confirmed.

  • What is the security deposit?

    Student pays homestay placement fee and security deposit on to book the room. Security deposit is equivalent to the monthly fee of the homestay. The purpose of the security deposit is to compensate the host in case the student cancels homestay before moving in. The amount of compensation is subject to termination clause of the contract.

  • Where does security deposit go after booking is made?

    Security deposit is paid to Homadorma at booking. In case of a cancellation before the end of the trial week, Homadorma is therefore able to allocate the fund according to Termination and Refund.

    In Self Management, security deposit is transferred to the host after the trial week. It is the responsibility of the student and the host to reach an agreement of how to use the security deposit. Most of the hosts keep the security deposit in their bank account and use it to cover the homestay fee of the last month.

    In Homadorma Management, security deposit is converted to the last month homestay fee stored in the bank account of homadorma. Student is responsible for making monthly homestay fee payment according to the payment schedule set by Homadorma. Security deposit is transferred from Homadorma to the homestay family, whichever occurs earlier, in the last month of your stay, or when the Homadorma Management expires or terminates.

  • Why should I pay and communicate with hosts through Homadorma?

    Paying and communicating through Homadorma helps ensure that you're protected under our Terms and Conditions, HOST/RENTER AGREEMENT, cancellation and refund policies. It also makes it easy to find and reference important booking details like a homestay’s address, your study plan, move-in details, and other useful information. We can’t provide these benefits if your booking isn’t booked and paid for directly through Homadorma.

    Paying or communicating outside of Homadorma also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues.

    Never pay for your homestay booking outside of Homadorma. If someone asks you to pay for a booking outside our on-site payment system—or you think someone might be sending you links to another suspicious site—Contact us for assistance.

  • What methods of payments does Homadorma accept?

    Homadorma supports various payment methods. Payment options may include: Visa, Master, AMEX, Alipay, Wechat Pay, Interac E-transfer and Bank Transfer.

    Offline or cash booking are a violation of our Terms & Conditions, and can result in removal from Homadorma. We prohibit off-site booking payments because paying outside of Homadorma makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.

  • What is payment processing fee?

    To protect the financial security of our customers, Homadorma does not store payment sensitive payment information in our own database. We instead work with leading payment partners to support various payment methods. The payment processing fee is charged by our payment partners.

  • When am I charged for a booking?

    Your payment information is collected at checkout payment process. Once the host confirms your booking, your payment will be charged.

    Whether your stay is two months or two year, we hold the payment until the trial week ends after move-in before giving it to the host. This hold gives both parties time to make sure that everything is as expected.

Other questions

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