Paying For Your Booking

  • What is Homestay Placement Fee?

    To help operate Homadorma homestay platform, we charge a $350 homestay placement fee to students when booking is confirmed.

  • What is security deposit?

    Students pay homestay placement fee and security deposit on homadorma.com to reserve the room. Security deposit will be paid to the host after the trial week and deducted from the first month homestay fee. Students are able to preview it in your Public View page when click REQUEST TO BOOK button.

  • What is Homadorma Management?

    Homadorma Management provides students a worry-free experience during the stay in the homestay.

    • Reliable and efficient communication - We help you communicate with hosts to resolve any homestay related issues during the your stay. Our customer service is always here to support you.
    • Unlimited homestay replacements - In case the current homestay does not work out, book a new homestay on homadorma.com for free.
    • Payment management - Automatic homestay payment directly from your bank account. Never miss a payment again! Homadorma could also provide you the homestay fee receipt upon request.
  • Why should I pay and communicate with hosts through Homadorma?

    Paying and communicating through Homadorma helps ensure that you're protected under our Terms and Conditions, HOST/RENTER AGREEMENT, cancellation and refund policies. It also makes it easy to find and reference important booking details like a homestay’s address, your study plan, move-in details, and other useful information. We can’t provide these benefits if your booking isn’t booked and paid for directly through Homadorma.

    Paying or communicating outside of Homadorma also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues.

    Never pay for your homestay booking outside of Homadorma. If someone asks you to pay for a booking outside our on-site payment system—or you think someone might be sending you links to another suspicious site—Contact us for assistance.

  • What methods of payments does Homadorma accept?

    Homadorma supports various payment methods. Payment options may include: Visa, Master, AMEX, Alipay.

    Offline or cash booking are a violation of our Terms & Conditions, and can result in removal from Homadorma. We prohibit off-site booking payments because paying outside of Homadorma makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.

  • What is stripe processing fee?

    Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. By adopting taking the stripe approach, Homadorma does not store the credit card information of any of our customers. Stripe charges 2.9% + 0.3 of any transactions on homadorma.com.

  • When am I charged for a booking?

    Your payment information is collected at checkout payment process. Once the host confirms your booking, your payment will be charged.

    Whether your stay is two months or two year, we hold the payment until the trial week ends after move-in before giving it to the host. This hold gives both parties time to make sure that everything is as expected.

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