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Paying for your booking
Paying for your booking
  • What is Homestay Placement Fee?

    To help operate Homadorma homestay platform, we charge the students a homestay placement fee when the booking is confirmed.

  • What is the security deposit?

    Security deposit is not an extra service fee that Homadorma charges, but a deposit paid to the host. Security deposit is equivalent to the monthly fee of the homestay. Homadorma collects the security deposit on behalf of the host at booking.

  • Where does the security deposit go after booking is made?

    Security deposit is paid to Homadorma at booking. In the case of a cancellation before the end of the trial week, Homadorma is therefore able to allocate the fund according to Termination and Refund.

    In No Stay Guarantee, security deposit is transferred to the host after the trial week. It is the responsibility of the student and the host to reach an agreement of how to use the security deposit. Most of the hosts keep the security deposit in their bank account and use it to cover the homestay fee of the last month.

    In Stay Guarantee, security deposit is converted to the last month homestay fee stored in the bank account of homadorma. Student is responsible for making monthly homestay fee payment according to the payment schedule set by Homadorma. Security deposit is transferred from Homadorma to the homestay family, whichever occurs earlier, in the last month of your stay, or when the Stay Guarantee expires or terminates.

  • Why should I pay and communicate with hosts through Homadorma?

    Paying and communicating through Homadorma helps ensure that you're protected under our Terms and Conditions, HOST/RENTER AGREEMENT, cancellation and refund policies.

    Never pay for your homestay booking outside of Homadorma. If someone asks you to pay for a booking outside our on-site payment system—or you think someone might be sending you links to another suspicious site—Contact us for assistance.

  • What methods of payments does Homadorma accept?

    Homadorma supports various payment methods. Payment options may include: Visa, Master, AMEX, Alipay, Wechat Pay, Interac E-transfer and Bank Transfer.

    Offline or cash booking are a violation of our Terms & Conditions, and can result in removal from Homadorma. We prohibit off-site booking payments because paying outside of Homadorma makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.

  • What is the payment processing fee?

    To protect the financial security of our customers, Homadorma does not store payment sensitive payment information in our own database. We instead work with leading payment partners to support various payment methods. The payment processing fee is charged by our payment partners to process payment by Visa, Mastercard, American Express.

  • When am I charged for a booking?

    Your payment information is collected at checkout payment process. Once the host confirms your booking, your payment will be charged.

    Whether your stay is two months or two year, we hold the payment until the trial week ends after move-in before giving it to the host. This hold gives both parties time to make sure that everything is as expected.

  • Is security deposit a damage deposit?

    Security deposit is not a damage deposit. It can not be used to compensate the host for damage caused by the student that is beyond normal wear and tear, unless agreed by the student. In the case that such damage to the property is caused by the student, the student is responsible for paying for the fix of the property damage directly to the host.

  • How does the payment work after moving in?

    After the student pays to book the homestay, the host needs to confirm the booking. Once the booking is confirmed, contract will be finalized electronically between the student and the host on Homadorma. The payment schedule can be found on the last page of the finalized contract. Here is an example of the payment schedule:

    The student is responsible for making monthly payments directly to the host according to the payment schedule.

    Our recommended payment method is interac e-transfer, supported by all major banks in Canada. Interac e-transfer leaves a clear trace of record in the bank account of the student and the host. There is little chance of payment misunderstanding down the road.

    The student needs to set up a local bank account, and then transfer the fund from overseas to their local bank account. Interac e-transfer is possible after the fund clears in their bank account.


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