Contacting hosts
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Can I visit the homestay before I book?
Yes. Always good to see before you buy! We are here to help if you, or your friend, would like to meet the host in person.
You can learn more about it from Homestay Tour
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Can I message a host before making decision?
Yes. You can message a host on Homadorma to ask them questions about their availability, the student rooms, and your specific needs.
Messaging hosts on Homadorma starts when you click CONTACT HOST. Afterward, all conversation related to your enquiry or booking request will appear on My Message page.
To message a host on Homadorma:
- Click CONTACT HOST to make connection with the host on host profile page
- Go to My Message
- Select the host you want to send message to
- Write your message and click SEND
Make sure to review the host profile page before reaching out to clarify anything you need from the host.
For message regulations, please check What is homadorma's regulation on "my message" page?
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What is homadorma's regulation on My Message page?
As a general rule of thumb, homadorma does not allow users to communicate with the other party outside of our website without permission. It is difficult to set an exact boundary of what to do and what not to. As a result, we expect both parties to respect our requirements when sending messages. For example, we do not allow hosts or students to share phone number, social media, email, address etc. in message without permission, as it will result in both parties communicate outside of homadorma. Scheduling the tour before payment is also not allowed.
If the student would like visit the homestay before booking, we encourage the student to consider Homestay Tour.
Homadorma has implemented automated and manual mechanism to detect messages that violate our regulation. Users who attempt to bypass homadorma repeatedly may risk getting fined and account suspended.
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What should I do if a host does not respond my booking request or message?
After your booking request is sent, our system sends a notification to the host immediately by email. Hosts also receive the website notification every time when they login if there's a pending booking request.
In most cases, hosts respond to a booking request within 1-2 days.
Our system sends a second email notification 12 hours after the first one, and a third email notification 24 hours after the first one if there's a pending booking request. It's very hard to miss a booking request on hosts side.
If you still do not receive any response, most likely the host is not interested in accommodating a student at the moment. Don't waste your time on keep waiting. Contact other hosts near your school. The more hosts you contact, the more invites you will receive.
Can't find your answer? Get in touch with our team-we are here to help.