Frequently Asked Questions - Students

Note: If you are a host, please navigate to FAQ - Hosts

questions Before Arrival

Q: What is Homestay?
Q: What are the costs?
Q: How do I register?
Q: How do I find homestays?
Q: How do I pay for homestay related fees?
Q: What are my responsibilities?
Q: How long do I have to stay with my host?
Q: What support does Homadorma offer?


questions After Arrival

Q: What do I call my host?
Q: Where do I store my dirty laundry & how do I wash my clothes?
Q: I do not know how to iron my clothes, what should I do?
Q: May I have a bath?
Q: My host has said I do not need to help with washing up after meals, is there anything else I should do?
Q: My host said I should ‘help myself’, what does that mean?
Q: What does mealtime mean?
Q: Can I put pictures and posters on the wall in my bedroom?
Q: What is the custom when it is a member of my host family’s birthday?
Q: Are there rooms in my homestay that I am not able to enter into?
Q: Where should I store my luggage?
Q: What are the rules around internet usage?
Q: Am I allowed to bring alcohol into my homestay?
Q: What time do I need to turn down my music, finish making phone calls or stop talking on Skype?
Q: I prefer to stay up late studying when my host family are asleep, is this okay?
Q: Do I need to inform my host if I am leaving the home?
Q: Am I allowed to invite guests into my homestay?
Q: My host has not given me a key to the house because of the security system, what should I do?
Q: If I lose my key what should I do?




questions Before Arrival

Q: What is Homestay?

A: Homestay is a cultural exchange between a local individual or family (called a host) and a visiting international student. The student lives as a guest in the home with the host.

Q: What are the costs?

A: At Homadorma, we believe every homestay family is different. The living expense across Canada could result in very different homestay costs. Therefore, our homestay families have the freedom to set their own prices which results in a competitive homestay marketplace. Your monthly homestay fee covers the cost of:

Q: How do I register?

A: Visit www.homadorma.com, and register by following the instructions. You’ll receive an activation email afterwards. Please click the link in the email to activate account. After that, you’ll need to fill out the information required in order to get approved and gain access to the full capacity of Homadorma.

Q: How do I find homestays?

A: Log in and browse the homestay you like! You could find a desirable homestay based on school name, city and subway stations.

Q: How do I pay for homestay related fees?

A: Homadorma.com offers a comprehensive payment system that supports homestay fee first and last month payment.

Q: What are my responsibilities?

A: You need to show respect for others and follow the house rules outlined to you.

Q: How long do I have to stay with my host?

A: The first week is the trial week. The homestay fee is prorated based on the number of days you spend at the homestay family should you terminate the homestay accommodation within the trial week. 30-day notice is required for termination after the trial week.

Q: What support does Homadorma offer?

A: You have access to the homestay family network offered by Homadorma. Homestay information is collected by Homadorma directly from the homestay family. Homestay could provide police reference check upon request from the student or parent.

Homadorma management releases parents and students from worrying about communication with homestay families. It effectively ensures the fulfilment of the homestay guidelines, especially suitable for first time comers to Canada. You will receive the following service with Homadorma management:


questions After Arrival

Q: What do I call my host?

A: Ask your host what they prefer to be called. Some hosts prefer to be called by their given name, whilst others may suggest you call them mum/dad.

Q: Where do I store my dirty laundry & how do I wash my clothes?

A: Ask your host where they would prefer you keep your dirty clothes. Some may prefer you keep in in a basket in your room, while others may ask you to place it in a basket elsewhere in the house.

Q: I do not know how to iron my clothes, what should I do?

A: Ask your host to show you where the iron is located and how to operate it.

Q: May I have a bath?

A: It is best to ask your host if you are able to use the bath, and when would be the best time to do so.

Q: My host has said I do not need to help with washing up after meals, is there anything else I should do?

A: There are other ways you could help. You may be able to take out the rubbish, wipe down the table, or even prepare the table before the meal. It is always better to offer to help than not do anything.

Q: My host said I should ‘help myself’, what does that mean?

A: This means that you may take something (a piece of food, or maybe a tissue) without asking.

Q: What does mealtime mean?

A: This is referring to the time that a specific meal will be served in the home.

Q: Can I put pictures and posters on the wall in my bedroom?

A: You will need to ask your host if this is okay. If your host is okay with you personalising your room please make sure that nothing is permanently fixed. Only use temporary adhesives.

Q: What is the custom when it is a member of my host family’s birthday?

A: It is common to wish the person a happy birthday when you first see them for the day. Some people also like to give them a card and/or a gift. This is not expected or necessary when you are living in a homestay.

Q: Are there rooms in my homestay that I am not able to enter into?

A: You should only enter if you are invited, it is always best to knock first.

Q: Where should I store my luggage?

A: Your room may have space for you to keep your luggage, such as underneath the bed or in the wardrobe. There may also be space available in the household garage, or shed. It is best to speak to your host, they will be able to assist you.

Q: What are the rules around internet usage?

A: It is best to speak with you host about the use of internet. Different families have different internet packages. Some may have limited data available. Exceeding such limit may cause the host to pay fine to the internet company, and you may be liable to pay it back to the host. Before downloading or streaming content you should be aware of any limitations.

Q: Am I allowed to bring alcohol into my homestay?

A: You will need to ask permission from your host first. You will need to also obey local drinking laws, including the minimum drinking age.

Q: What time do I need to turn down my music, finish making phone calls or stop talking on Skype?

A: Curfew and quiet times need to be discussed with your host, each family is different. Generally noise after 10:00pm is not appreciated. You may need to negotiate call times if you a contacting family and friends back home.

Q: I prefer to stay up late studying when my host family are asleep, is this okay?

A: If you prefer to stay up late in your room, this is okay, as long as you are quiet. No one appreciates being kept awake at night. Everyone has different sleep and study patterns, you need to work out what works best with your host.

Q: Do I need to inform my host if I am leaving the home?

A: It is polite to inform your host that you will be heading outside, and when you intend to return. You need to inform your host if you will not be home for any meals, and if you intend on staying out overnight. If you are under the age of 18 you need to be home for dinner each night, and are not allowed to stay out overnight.

Q: Am I allowed to invite guests into my homestay?

A: You will need to ask your host if they are happy for you to have guests in their home. Some hosts are okay with you having guests over, as long as you inform then with ample notice. Others will ask that you do not have guests over, and meet them outside away from the home.

Q: My host has not given me a key to the house because of the security system, what should I do?

A: Please contact Homadorma during work hours to discuss this issue.

Q: If I lose my key what should I do?

A: You will need to inform your host as soon as you realise your key is missing. You may need to cover any costs associated with losing the key.